RESPONSIBLE/ SUPPORT CENTRE
RESPONSIBLE WAGERING HANDBOOK
Bailrbet is committed to promoting safe, healthy, and responsible wagering experiences. Use this handbook to access our comprehensive support tools, operator credentials, self-assessment tests, and clinical support networks.
CHAPTER 01: OPERATOR INFORMATION
This Responsible Gambling Policy applies to wagering services provided by Ballr Pty Ltd. Registered office: Level 11, 31 Queen Street, Melbourne, Victoria, 3000, Australia.
ABN: 25 686 584 725 | ACN: 686 584 725 | Licence: VIC-BM-2022-0461 | State of Licensure: Victoria.
CHAPTER 02: OUR CORE COMMITMENT
Bailrbet is committed to promoting responsible gambling and providing customers with practical tools to manage the time and money they devote to wagering. We believe that gambling should always remain a form of entertainment, and that customers should be empowered to make informed decisions about their wagering.
- Wagering is restricted strictly to verified customers aged 18 years or older.
- Gambling should remain a form of personal recreation and entertainment.
- Wagering always involves the possibility of losing money.
- Customers should only wager money they can comfortably afford to lose.
- Wagering should not interfere with work, family, finances or other responsibilities.
CHAPTER 03: PLAY PROTECTION TOOLS
Bailrbet provides a range of tools designed to help customers manage their wagering activity and maintain control over the time and money they spend.
DEPOSIT LIMITS
Set a maximum amount you can deposit over a defined period. You can choose a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit is subject to the applicable cooling-off requirements.
LOSS AND SPEND LIMITS
Loss limits restrict the net amount you can lose over a defined period. Spend limits restrict the total amount you can wager. These tools help you set clear boundaries on your wagering activity.
TAKE A BREAK / TIME-OUT
You can temporarily pause your wagering activity for a selected period without permanently closing your account. During a time-out period, you will not be able to place wagers or deposit funds.
REALITY CHECKS
Reality check reminders help you stay aware of the time and money you are spending during a wagering session. You can configure these reminders through your account settings.
SELF-EXCLUSION
Self-exclusion allows you to exclude yourself from wagering for a selected period. During self-exclusion, your account will be restricted and you will not be able to place wagers, deposit funds or access promotional offers.
CHAPTER 04: HOW TO GAMBLE RESPONSIBLY
Before you place a wager, consider the following responsible gambling guidelines:
- 1. Gamble only with money you can afford to lose.
- 2. Do not chase losses.
- 3. Take regular breaks from gambling.
- 4. Do not gamble under the influence of alcohol or drugs.
- 5. Set your deposit, loss and time limits before you start.
- 6. Keep track of the time and money you spend gambling.
- 7. Do not let gambling interfere with your work, family or other responsibilities.
CHAPTER 05: SUPPORT SERVICES
If you or someone you know needs help with gambling, free and confidential support is available 24 hours a day, 7 days a week. Support is also available through BetStop, Australia's National Self-Exclusion Register.
CHAPTER 06: MINORS & AGE VERIFICATION
People under 18 years of age are not permitted to open a wagering account or place wagers with Bailrbet. This restriction is strictly enforced.
Age and identity information is verified as part of the account registration process. Bailrbet uses electronic verification services to confirm a customer's identity and age before an account can be used for wagering. If you believe a person under 18 is using a Bailrbet account, please contact us immediately.
CHAPTER 07: NO CREDIT BETTING
Bailrbet does not extend credit or lend money to customers for the purpose of wagering. Customers may wager only using available deposited funds in their account.
Debit cards only. Credit cards are not accepted for betting deposits in Australia. Bailrbet accepts deposits via debit card, Apple Pay, Google Pay and PayID.
CHAPTER 08: ACCOUNT HISTORY AND CONTROL
Customers can review their wagering and transaction activity at any time through their account. Keeping track of your betting history can help you understand your wagering patterns and make informed decisions about your activity.
CHAPTER 09: DEPOSIT LIMITS (DETAILED)
Customers can set a limit on the amount they deposit over a defined period. Deposit limits are one of the most effective tools for managing your wagering activity. You can set a daily, weekly or monthly limit.
Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to the applicable cooling-off requirements, which are designed to protect customers from impulsive decisions.
CHAPTER 10: SELF-EXCLUSION (DETAILED)
Customers can restrict their access to wagering using Bailrbet self-exclusion options. Self-exclusion is a formal commitment to stop gambling for a defined period.
During a self-exclusion period, your account will be suspended and you will not be able to place wagers, make deposits, or receive promotional material. Self-exclusion provides a stronger level of restriction than a temporary time-out. Please note that closing an account and self-excluding are not the same action. Account closure allows you to request that your account be closed, but does not carry the same formal protections as self-exclusion.
CHAPTER 11: ACCOUNT CLOSURE
Customers may request to close their Bailrbet account at any time. When you close your account, any remaining balance will be returned to you in accordance with our terms and conditions.
If you are considering closing your account because of concerns about your gambling, we encourage you to consider self-exclusion instead, as it provides additional protections.
CHAPTER 12: BETSTOP REGISTER
BetStop is Australia's National Self-Exclusion Register. It is a free service operated by the Australian Government for people who want to exclude themselves from all licensed Australian online and phone wagering providers.
When you register with BetStop, all licensed Australian wagering providers — including Bailrbet — are required to close your accounts and prevent you from opening new ones for the period you select. You can register with BetStop for a minimum period of three months, up to a lifetime exclusion. Registration is free and confidential.
CHAPTER 13: ADVERTISING & INDUCEMENTS
Bailrbet is committed to ensuring that all advertising and promotional activity is conducted responsibly and in accordance with applicable Australian advertising standards and wagering regulations.
Marketing communications will not be directed at minors or people who have self-excluded. Promotional material will not misrepresent the likelihood of winning or suggest that gambling is a viable means of generating income. Customers who have self-excluded or closed their account will not receive marketing communications from Bailrbet.
CHAPTER 14: CUSTOMER INTERACTION
Bailrbet may identify indicators that a customer could be experiencing gambling-related harm. Where indicators are identified, Bailrbet may contact the customer to provide information about responsible gambling tools and support services available to them.
Customer interactions are conducted with sensitivity and respect. The goal of any interaction is to ensure the customer is aware of the tools and support available, not to make judgments about their personal circumstances.
CHAPTER 15: RECOGNISING GAMBLING HARM
Gambling harm can affect anyone. The following may be indicators that gambling is becoming a problem:
- Spending more money or time gambling than you intended.
- Chasing losses — continuing to gamble to try to win back money you have lost.
- Borrowing money or selling possessions to fund gambling.
- Using money intended for essential expenses such as rent, bills or food.
- Feeling anxious, guilty or distressed about your gambling.
- Hiding gambling activity from family or friends.
- Neglecting work, study or family responsibilities because of gambling.
- Gambling as a way to escape stress, anxiety or low mood.
- Finding it difficult to stop gambling or to stay within your limits.
If any of these indicators apply to you, we encourage you to use the responsible gambling tools available through your account or to contact a support service.
CHAPTER 16: SELF-ASSESSMENT
Consider the following questions honestly. They may help you reflect on whether your gambling is within healthy limits.
Tap each question you would answer “yes” to.
If you answered yes to one or more of these questions, consider using the responsible gambling tools available to you or contacting a support service for confidential advice.
CHAPTER 17: REALITY CHECKS & TIME-OUT
Reality Checks
Reality checks are periodic reminders that help you remain aware of how long you have been wagering and your account activity during a session. You can configure the frequency of reality check reminders through your account settings.
Time-Out
A time-out is a temporary restriction on your wagering access for a selected period. During a time-out, you will not be able to place wagers or make deposits. A time-out is less formal than self-exclusion and is designed for customers who want a short break from wagering.
CHAPTER 18: LOSS & SPEND LIMITS
Loss Limits
A loss limit restricts the net amount you can lose over a defined period. This is calculated as the difference between the total amount wagered and the total amount returned as winnings. Loss limits help you set a clear boundary on the financial impact of your wagering.
Spend Limits
A spend limit restricts the total amount you can wager over a defined period, regardless of wins or losses. This provides an additional layer of control over your overall wagering activity.
CHAPTER 19: ACTIVITY STATEMENTS
Account activity information can help you understand your wagering behaviour and make informed decisions. Your account provides access to information including:
- Deposits made to your account
- Total amount wagered
- Wins and losses
- Net position over a given period
- Account balance history
Reviewing your activity regularly is an important part of responsible gambling. We encourage all customers to check their account activity frequently.
CHAPTER 20: SUPPORT ACROSS AUSTRALIA
Free and confidential gambling support services are available throughout Australia. The primary national support contact is Gambling Help Online, which provides referrals to local services across Australia.
CHAPTER 21: SUPPORT FOR FAMILY & FRIENDS
Gambling harm can also affect family members, friends and other people close to the person who is gambling. The impact on relationships, finances and wellbeing can be significant.
People who are concerned about someone else's gambling can contact gambling support services for free and confidential advice. You do not need to be the person gambling to seek help.
CHAPTER 22: MULTICULTURAL SUPPORT
Culturally appropriate and multilingual gambling support may be available through Australian gambling support services. Gambling Help Online can assist with referrals to services that provide support in languages other than English and to services that understand the cultural contexts of gambling harm.
CHAPTER 23: FINANCIAL COUNSELLING
Free and confidential financial counselling is available for people experiencing financial difficulty, including difficulty related to gambling. Financial counsellors can help you understand your options and develop a plan to manage debt and financial stress.
Financial counselling is separate from gambling counselling and focuses specifically on helping you manage your financial situation.
CHAPTER 24: COMPLAINTS & SAFETY
If you have a concern or complaint related to responsible gambling, including concerns about the way Bailrbet has handled a responsible gambling matter, you can submit your concern through our support channels.
We take all responsible gambling complaints seriously and will respond in a timely and appropriate manner.
